Who we are
InsightfulCRM helps our clients better engage with current and future customers through the use of innovative technology. We use SugarCRM to deliver customer-centric strategies for lead generation, sales, service, and loyalty. InsightfulCRM is a SugarCRM Gold Partner and recognised developer.
We help clients increase revenue by acquiring new customers, selling more to existing customers, and retaining customers for longer. Our team helps implement social media and marketing tools which increase customer engagement, sales force automation to help convert lead to revenue and customer service tools to consistently provide great service and turn customers into advocates.
Acquire New Customers
We help clients attract new prospects through technology that supports thought-leadership, customer engagement and communication, including websites, blogs, marketing automation and social media. We help clients turn prospects into customers through supporting great sales practices with effective sales tools and CRM.
Increase Customer Loyalty
We help customers Increase Customer Loyalty by using CRM and social media to provide great customer service, increasing the value of the relationship through better targeted offers for up-sell and cross-sell, and also increasing customer engagement outside the support and sales processes
Cross-sell and Up-sell
We help customers create and close Cross-sell & Up-sell opportunities by using CRM intelligence and multichannel campaigns to make better offers, make more offers and make offers at the right time.
We help clients increase profit by increasing the effectiveness of lead generation and sales processes, decreasing the cost of sales, and using technology to increase productivity of existing staff and efficiency of processes, by increasing access to information and reducing wasted administrative effort in reporting, double handling, errors and escalation.
Engage with Customers
We help clients engage with clients by promoting communication and interaction outside the sales and customer service processes, by providing technology that supports in-person and online interactions.