Our SugarCRM Interview

09 July 2010
Posted in News

SugarCRM_logoJeremy Roberts, Senior Sales Manager here at InsightfulCRM, was recently interviewed to find out exactly what is a CRM and how business can benefit from deploying and using one.

If you have questions about CRM as a concept and would like to know more about just how SugarCRM can really help to streamline and automate business, we certainly recommend you have a listen.

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SugarCRM 5.5.4 Upgrades

09 July 2010
Posted in News

We are starting upgrades to SugarCRM 5.5.2 and subsequently to version 5.5.4 shortly thereafter. All clients currently using Sugar Professional 5.2 will be scheduled for an upgrade in the coming weeks. Our managed upgrade process means that the impact to your business is minimised and any risk removed.

We are currently accepting requests for upgrades. If you'd like to be one of the first to be upgraded, please contact our Support Team. We will get in contact to plan and schedule the upgrade. Please be aware that the upgrade process may take some time depending on the amount of customisations currently in place. Also, in some cases, it may be advisable to remain on your current version of Sugar.

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Are You Ready for Social CRM

08 July 2010
Posted in News

The latest buzz word in CRM is 'social', Social CRM. But what is it, and how does it impact what we currently know as CRM? I've been trying to find a straight answer to this elusive questions, but have come to the realization that there isn't one. After I though about this a bit more, I realised it makes sense for there not to be a definition for Social CRM. Let me try to explain why.

When we think about the word 'social' at a personal level, everyone's circle of friends is different. How one persone interacts with the world around them differs from others. Then so to does how one person views Social CRM is unique.

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Streamlining Processes & Maximizing Opportunities with CRM

13 May 2010
Posted in News

Insightful CRM, SugarCRM and Trans-Tasman Business Circle are proud to present a webinar demonstrating how one company has built and successfully implemented a strategic CRM solution.

When: 9am Thursday, May 27th (AEST)

In 2006, Trans-Tasman Business Circle began to feel serious growing pains. Growing from a two-person office into a team of 10 across two countries in a short time frame resulted in dealing with issues in an ad hoc manner. The result: six separate customer data stores, poor data quality, and zero interaction between these disparate data sources. Trans-Tasman found it was spending more time administering data then selling to customers – and knew it needed to make serious changes.

Register Now

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Making it Happen

12 April 2010
Posted in News

I noticed, on a wall in Crows Nest recently, some writing that truly brings home the success of any SugarCRM system.

Systems make it possible. People make it happen.

After working with SugarCRM for some time, and thinking about SugarCRM success stories, the difference between these and those deployments that don't quite take hold becomes obvious. The people.

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