SugarCRM by Insightful is a fully managed system backed by unrivalled service and support. Our services team provides unlimited telephone support and is available to respond to emergency support requests 24x7. Instructor-led training is available, as is the capability to design and develop custom features and modules. Insightful is a certified SugarCRM Gold Partner and Recognised Developer, and is led by an internationally recognised expert in SugarCRM.

Insightful's fixed-price service guarantees you a great product with excellent service at a competitive price.You can’t afford not to implement a CRM system. Using SugarCRM your sales teams have more customer information at their fingertips. And that increases sales. Sales reps spend more time with customers and less time writing reports and organising information. Furthermore, because we manage the system and maintain the IT infrastructure required, your IT costs remain manageable. Bottom line, SugarCRM pays for itself in increased sales and improved efficiency.

Insightful CRM is the premier provider of commercially supported SugarCRM solutions in the Australia, New Zealand and Asia Pacific region. Providing professional implementation, support, hosting, training and development services for all editions of SugarCRM.

With over 100 clients in 13 countries, and a Certified Gold Partner and Recognized Developer you can feel confident Insightful haa the expertise to look after your critical CRM requirements.

Support

Unlike other CRM companies out there, once you’re with Insightful, we won’t leave you to figure things out on your own. Insightful offers unlimited phone support, and of course, we’ll help you get set up and configured in a snap.

Insightful's dedicated and experienced support team managed over 150 customer systems for clients across Australia, New Zealand and the Asia Pacific region.

• Unlimited Telephone, Email and Web Support
• All upgrades, updates and security patches

Hosting

Insightful's fully managed and hosted service ensures that your critical data is always secure and available. We pro-actively monitor and maintain your system 24x7, and make sure that you’re always up-to-date with the latest features, upgrades, and security patches. Our state-of-the-art data centres house leading-edge equipment with redundant clusters and high-speed networks.

Training

A CRM system is only as good as the people using it. Once you’ve implemented SugarCRM, you can take advantage of our instructor-led online or on-site training, and empower your managers and front-line staff to use it to its fullest capacity.

Customisation

No two businesses are alike. Same with CRMs. SugarCRM is built using open source technologies and provides a high degree of flexibility. You can change screen layouts, add new fields, change drop-down lists, all via the web-based Studio feature. If there is something that you can't do through the Studio, our experienced development team can work with you to build customisations, new modules, APIs and interfaces that your organisation needs.