Track your time directly in SugarCRM against sales, support, administration and more. Easily report on time spent on all areas of SugarCRM.
Problem
How do you know how much time your sales reps are actually spending working on deals before moving on to the next one. How can you keep track of time spent on customer support or service request?
This information is vital to identify areas of your business that maybe need to be streamlined, or discovering recurring support requests that take a large amount of time to resolve.
Are your staff constantly spending time filling in pen and paper or excel timesheets and spending even more time tallying and collating data to report to you at the end of the week? What if that valuable time could be spent on more useful tasks bringing even more benefit to your business.
Solution!
Let your staff forget about the mundane activity of noting down how long they spend on various activities of sales, support and administration with the Time Logs extension for SugarCRM from InsightfulCRM!
The Time Logs extension is available for SugarCE, Sugar Professional and Sugar Enterprise and will allow your staff to simple start and stop the clock to record time and activity on just about any record in SugarCRM. Now your support team can quickly and easily 'clock-in' and 'clock-out' time on each support or service request - especially useful for time-based billing.
And sales representatives will gain an accurate understanding of how much time goes into each opportunity.
Managers can easily report across time activity to see where the time of the day is going, what support request are taking up time, what sales are worth in not only dollars and cents, but the time taken to close the deal!
How it Works
Support staff work within Cases and sales representatives work in Opportunities in SugarCRM. They can simply use the Time Logs area to create a new Time Log. This starts the clock running. To complete working on that activity, one single click of the 'Close' button stops the clock and adds up the total time spent.
Or, use the handy TimeBar to stop the clock, list current clocks that running and quickly resume working on the most recent activity!
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