Australian Hosting

InsightfulCRM provides a fully managed service ensuring that your SugarCRM system is updated, maintained, backed up and available when you want it.

To provide this service, InsightfulCRM combines a collection of technical components behind the scenes, which includes an enterprise-class data centre housing our high-availability servers connected via multiple redundant connections to the Internet. We back this with unlimited telephone support for both your technical staff and end-users to ensure you have the support required to get the most from your investment in SugarCRM.

By combining high levels of automation and streamlining manual processes, with the economies of scale achieved by standardising the back-end systems, InsightfulCRM is able to provide all these services while maintaining a low cost structure.

Server Hosting Facilities

Insightful locates our Australian server equipment in the Equinix IBX (International Business Exchange) facility to gain access to their high-quality, high-speed network and best practice, secure server co-location facilities.

The Equinix data centre is located at Mascot, Sydney, close to the Southern Cross Cable, and provides 6,900 square metres of data and telco hosting and network operations. The data centre provides redundant power and environmental control as well as VESDA smoke detection and fire suppression systems.

Equinix engineers have designed our power systems with built-in redundancy, full Uninterruptible Power Supply (UPS) systems with up to N+1 levels or greater, and backup generator systems in the event of a local utility failure. The HVAC system provides appropriate airflow, temperature, and humidity to provide optimum conditions for equipment operation and to minimize downtime due to equipment failure.

Equinix cabinets feature steel frame with lockable, fully ventilated doors, reversible left/right windowed doors, top cover fitted with fans, zone 4 compliant bracing/straps in earthquake zones.

Access to data centre is only available to authorised personnel who have previously been certified to access the facility, and who when then need to be authorised by 24 hour security guards and pass through multiple biometric security scanners.

Hosting Hardware

All our computing hardware are commercial-grade servers configured to provide reliable, high-performance services to our clients.

Servers are configured in a “Mesh” with multiple servers capable of delivering any SugarCRM instance at any time.

Insightful monitors server performance, possible failures and network connectivity on a 24hour x 7day basis, providing immediate notification and alerts of any issues with the services which allows our technicians to quickly identify and respond to any technical issues, even before they happen.

Data Confidentiality, Privacy and Security

System Security

All InsightfulCRM On-Demand servers are protected by firewalls, and are constantly maintained with the latest operating system security updates and application patches in order to provide high reliability and security of the application and data. InsightfulCRM's firewalls are built to authorise only the inbound and outbound traffic required to serve your SugarCRM application pages, and to be able to support, maintain and manage our customer base and infrastructure.

Each SugarCRM subscriber organisation receives dedicated database and applications. All user sessions are protected with 256-bit e-commerce grade SSL encryption to ensure that all customer data cannot be intercepted by third party eavesdroppers.

Hosting

SugarCRM, hosted by InsightfulCRM, is a single-tenant hosted service where SugarCRM customer implementations are provisioned with separate database access from all other SugarCRM customer implementations. There is no partitioning of data in a hosted Sugar instance; your SugarCRM implementation stands apart from all other hosted implementations, secure in its own environment.

Your hosted Sugar system (URL) is unique to your organization and access to your URL is under your complete control. For example, at your request, Insightful can block competitor access to your URL or restrict site access to a known set of IP addresses.

InsightfulCRM believes that providing application and data separation, rather than commingling customer data in a multi-tenant model, is the most effective way to assure data confidentiality.

All communications to and from the InsightfulCRM hosting servers are encrypted with 256-bit SSL certificate encryption.

Collecting Data

InsightfulCRM has automatic processes that collects information that pertains only to customer licensing, system and service performance, monitoring and customer support matters.

InsightfulCRM may require access to the customer's instance to address support cases, perform functional checks and to execute and validate upgrades. The access to the customer's instance is granted enabling a support account, that will be disabled nightly.

InsightfulCRM does not gather customer private information for any other purpose.

SugarCRM Application Security

The SugarCRM application is constantly tested by a Web application Security Scanner to continuously analyse, isolate and resolve such vulnerabilities as Cross Site Scripting (XSS), Cross Site Request Forging (CSRF), Code Inclusion, Remote Code Execution, PHP vulnerabilities, Session injection, etc.

Business Continuity

All of InsightfulCRM's server hardware is commercial grade server equipment, configured to provide a high-availability mesh with redundant systems, real time database replication on different physical hardware and RAID disk storage configurations.

All customer data is incrementally backed-up locally and to a secure off-site facility on a nightly basis.

The off-site backups allow InsightfulCRM to be able to recover your data in the unlikely event of a major disaster.

Backups can optionally be available to you on a weekly basis for a nominal fee.