Take advantage of our experienced support team. Insightful's experienced technical team implement and support SugarCRM systems every day, from the 3-person office to the 10,000 user installation. You’ll feel secure knowing they’re here to help you.
Unlimited phone and email support is included in your subscription.
Support
We are here to help with all your critical and non-critical issues.
Support Hours
Mon — Friday: 8am — 6pm AEST
Services Provided
The following services are included with the Sugar OnDemand Subscription from Insightful:
- System monitoring and proactive repairs 24x7
- Full daily backups
- Updates and upgrades
- General troubleshooting
- Assistance with administrative tasks including:
- Creating new users and related permissions
- Customisations available through the Studio User Interface
- Workflow setup
- Simple How-To’s and hand holding through your first experience with complex areas of the system including:
- Sending email campaigns
- Creating reports
For training, consulting, and custom development, contact your account manager.
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