Services

trixbox Pro is an affordable and highly functional software-based PABX system solution that delivers enterprise-class features like auto-attendant, voice-mail, in-house conference rooms, branch locations and even home workers.

trixbox Pro is available in three editions, Standard Edition (SE), Enterprise Edition(EE) and Call Centre Edition(CCE). The features of each edition are listed in the table below.

trixbox Pro Feature Comparison
trixbox Pro Standard Edition including HUDlite.

Recommended Deployment: Less than 10 employees
trixbox Pro SE is our hybrid-hosted telephony solution based on Asterisk® and improved for reliability and scalability (up to 500 users per site). Besides the usual fare of Asterisk features, trixbox Pro SE includes: an easy user interface, web-based voice-mail, powerful exportable reporting, click-to-call, integrated HUDlite, mouse-driven operator panel, Outlook integration, real-time resource graphs, system alerts, auto-card configuring, seamless VoIP trunking, and more.

trixbox Pro Enterprise Edition including HUDpro

Recommended Deployment: 10-500 employees
A step up from trixbox Pro SE, trixbox Pro EE contains all of the features of Standard Edition, plus conference bridges, multiple auto-attendants, paging, intercom (group + individual), group permissions, and more. trixbox Pro EE also comes standard with HUD Pro, which adds presence management, drag and drop call control, private enterprise chat, interactive desktop alerts, and more.

trixbox Pro Call Centre Edition including HUDpro

Recommended Deployment: Call centre w/ 2 - 200 agents
trixbox Pro CCE builds on the powerful features of both Standard and Enterprise Edition by adding advanced call centre capabilities at an unbelievably low price. Designed for companies with 2 - 200 agents, Call Centre Edition adds robust ACD and IVR capabilities with unlimited queues, skills-based routing, real-time queue statistics, graphical reports, web-based recording access, and more. trixbox Pro CCE comes with HUD Pro, which brings advanced agent capabilities such as on-the-fly recording, call barge, call monitor, CRM integration, and one-touch agent login.

Features

(Click to see more detail)		 SE w/HUDlite EE w/HUD Pro CCE w/HUD Pro
trixbox Pro
Auto-Attendant (IVR) supported supported supported
Outlook Integration supported supported supported
Voicemail supported supported supported
Voicemail-to-Email supported supported supported
Hot Desk supported supported supported
Music-on-Hold supported supported supported
Scheduler supported supported supported
Custom CTI (AGI) supported supported supported
Ring-All (Blast Group) supported supported supported
Call Forwarding supported supported supported
Name Directory supported supported supported
DIDs supported supported supported
Unlimited VoIP Accounts supported supported supported
PSTN Fallback supported supported supported
(patent-pending) Telecommuters supported supported supported
Branch Office Support supported supported supported
Web-based Control Panel supported supported supported
Powerful Reporting supported supported supported
Conference Bridge - supported supported
Extension Groups - supported supported
Routing by DIDs - supported supported
Paging / Zone Paging - supported supported
Intercom / Zone Intercom - supported supported
Voicemail Groups - supported supported
Advanced Call Forwarding - supported supported
Call Return - supported supported
Call Out - supported supported
Report Exporting (.csv) - supported supported
IVR Authentication - supported supported
SMS/Pager Voicemail Notify - supported supported
Upload Voice Prompts - supported supported
Alerts & Notifications - supported supported
Trunks Status Pages - supported supported
Real-Time System Graphs - supported supported
Historical System Graphs - supported supported
Unlimited Call Queues** - - supported
Full Featured A.C.D. - - supported
Skills-based Routing - - supported
Graphical Queue Reports - - supported
Agent Call Recording - - supported
Agent Variable Log-off - - supported
Agents on Cell Phones - - supported
Agents Shared across Sites - - supported
Real-Time Queue Stats - - supported
HUD
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Operator Panel (w/ BLF) * supported supported supported
Call Parking Area supported supported supported
Drag & Drop Call Control supported supported supported
Color-Coded Call Status supported supported supported
Drag & Drop to Voicemail supported supported supported
Extension Sorting supported supported supported
Enterprise Instant Messaging supported supported supported
Outlook Integration supported supported supported
Presence Management supported supported supported
Click-to-Call Mobile Phones supported supported supported
Click-to-Email supported supported supported
Desktop Alerts supported supported supported
Interactive Desktop Alerts - supported supported
Group & User Permissions - supported supported
Extension Grouping - supported supported
Extension Search - supported supported
Extension Search - QuickMenu - supported supported
Shortcuts (Hotkeys) - supported supported
On-the-Fly Recording - - supported
Queue Status - - supported
Agent Login/Logout - - supported
Call Barging (active) - - supported
Call Monitoring (passive) - - supported
Web Access to Recordings - - supported
Advanced CRM Integration - - supported

* The Operator Panel feature requires i) a phone with BLF capability and ii) a phone that is natively supported by Asterisk.
** Unlimited configuration, hardware platform may impose operational constraints